When contacting a business, people always think about the business phone numbers. The reason is that, the business phone numbers will never demand any cost from customers, but instead, it demands charge from the company. This is the benefit of using the business phone numbers. A business could use different types of business phone numbers as per the demands of the business. If a company decides to be reached by its worldwide audiences and customers, then they should use the business phone numbers. With having the business phone numbers, a company can do business from anywhere in the world. A home based business can use the business phone numbers and project them a big company to the customers. You do not need to change the phone number of your company if you use the business phone numbers. No matter, wherever you are in the world, but you can exist with the same business phone number. Keeping on changing the phone number would not get you more customers. The business phone numbers with a PBX system provides a lot of features to cherish. Regardless of the size and scale of operations, the business phone numbers can be used by any business or company.
Features of the PBX system
There are people that simply ask why companies should have business numbers with hosted PBX solutions. The following features will let you know the importance of having the hosted PBX system.
Auto Attendant is nothing but the voice menu notification and this helps the customers to choose the extension they want to talk to rather than going through the receptionist or operator. Directly speaking with the expert by choosing the extension will save the time that customers spend on talking to the receptionist first and then move onto the expert.
If you want to talk to four or five employees of your company to share the same information, then you can better use the conference feature of the hosted PBX system rather than calling all such employees separately. A conference call will surely save the ample amount of time, which you can use for completing other tasks.
Call forwarding remains important when the person that the customer wants to talk with is not available in the office. If a particular expert is not available, then the calls can be forwarded to his mobile phone or landline regardless of the destinations. By the way, you can assure your customers that all their calls will be answered without ignoring.
You can hire video conference services Melbourne for your company to interact face to face with your customers.